> ## Documentation Index
> Fetch the complete documentation index at: https://www.aptible.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Payments

> Learn how manage billing & payments within Aptible

# Overview

To review or modify your billing information, navigate to your account settings within the Aptible Dashboard and select the appropriate option from the Billing section of the navigation.

# Navigating Billing

> [!TIP]
>
> Most billing actions are restricted to *Account Owners*. To grant billing access to non-owners, like Finance team members, add them to the [Billing-Only Role](https://www.aptible.com/docs/core-concepts/security-compliance/access-permissions.md#billing-only). This role provides access to billing tasks without access to Aptible resources.

![](https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing1.png?fit=max\&auto=format\&n=2c_c-XH-dAzVOaDu\&q=85\&s=f1a506d99a5cf951445832385924bcfc)

The following information and settings are available under each section:

* Plans: View and manage your plan.
* Contracts: View a list of your billing contracts, if any.
* Invoices & Projections: View historical invoices and your projected future invoices based on current usage patterns.
* Payment Methods: Add or update a payment method.
* Credits: View credits applied to your account.
* Contacts: Manage billing contacts who receive a copy of your invoices by email.
* Billing Address: Set your billing address.

> [!NOTE]
>
> Aptible uses billing address information to determine your sales tax withholding per your local (state, county, city) tax rates.

# FAQ

> [accordion] How do I upgrade my plan?
>
> Follow these steps to upgrade your account to the Production plan:
>
> * In the Aptible Dashboard, select **Settings**
> * Select **Plans**
>
>   ![Viewing your Plan in the Aptible Dashboard](https://mintcdn.com/aptible/2c_c-XH-dAzVOaDu/images/billing2.png?fit=max\&auto=format\&n=2c_c-XH-dAzVOaDu\&q=85\&s=eb50d70e734ca9f2870c11b3edbc1285)
>
> To upgrade to Enterprise, [contact Aptible Support.](https://app.aptible.com/support)

> [accordion] How to downgrade my plan?
>
> Follow these steps to downgrade your account to the Development or Production plan:
>
> * In the Aptible dashboard, select your name at the top right
> * Select Billing Settings in the dropdown that appears
> * On the left, select Plan
> * Choose the plan you would like to downgrade to
>
> Please note that your active resources must match the limits of the plan you select for the downgrade to succeed. For example: if you downgrade to a plan that only includes up to 3GB RAM - you must scale your resources below 3GB RAM before you can successfully downgrade.

> [accordion] What payment methods are supported?
>
> * All plans: Credit Card and ACH Debit
> * Enterprise plan: Credit Card, ACH Credit, ACH Debit, Wire, Bill.com, Custom Arrangement

> [accordion] How do I update my payment method?
>
> * Credit Card and ACH Debit: In the Aptible dashboard, select your name at the top right > select Billing Settings in the dropdown that appears > select Payment Methods on the left.
>
> * Enterprise plan only: ACH Credit, Wire, Bill.com, Custom Arrangement: Please contact [Aptible Support](https://www.aptible.com/docs/how-to-guides/troubleshooting/aptible-support.md) to make necessary updates.

> [accordion] What's happens when invoices are unpaid/overdue?
>
> Invoices can become overdue for several reasons:
>
> * A card is expired
> * Payment was declined
> * There is no payment method on file
>
> Aptible suspends accounts with invoices overdue for more than 14 days. If an invoice is unpaid for over 30 days, Aptible will shut down your account.

> [accordion] How do I see the costs per service or Environment?
>
> [Contact Aptible Support](https://www.aptible.com/docs/how-to-guides/troubleshooting/aptible-support.md) to request a "Detailed Invoice Breakdown Report."

> [accordion] Can I pay annually?
>
> Yes, we offer volume discounts for paying upfront annually. [Contact Aptible Support](https://www.aptible.com/docs/how-to-guides/troubleshooting/aptible-support.md) to request volume pricing.

> [accordion] How do I cancel my Aptible account?
>
> Please refer to [Cancel my account](https://www.aptible.com/docs/how-to-guides/platform-guides/cancel-aptible-account.md) for more information.

> [accordion] How can I get copies of invoices?
>
> Billing contacts receive copies of monthly invoices in their email. Only [Account Owners](https://www.aptible.com/docs/core-concepts/security-compliance/access-permissions.md#account-owners) can add billing contacts. Add billing contacts using these steps:
>
> * In the Aptible dashboard, select your name at the top right
> * Select Billing Settings in the dropdown that appears
> * On the left, select Contacts